Refund Policy

Refund Policy

We want you to love what you ordered. Here's how refunds work.

Eligibility

You may request a refund if:

  • Your item arrives damaged, defective, or materially different from what you ordered
  • Your order is lost in transit and not delivered within a reasonable time after the estimated delivery window
  • You are requesting a return within our return window (see below), where applicable

Return Window

If you'd like to return an unopened, unused item for a refund, you have [14/30] days from the delivery date to request a return. Items must be returned in their original condition and packaging. [Adjust or remove this section if you sell perishable, personal care, or final sale items that cannot be returned.]

How to Request a Refund

  1. Email contact@trykorae.com with your order number and the reason for your request.
  2. If the item arrived damaged or incorrect, please include photos.
  3. We will review your request and respond within [2–3] business days with next steps.

Approved Refunds

Once a refund is approved:

  • Refunds are issued to your original payment method.
  • Please allow [5–10] business days for the refund to appear on your statement, depending on your bank or card issuer.
  • Original shipping costs are non refundable, except where the return is due to our error (damaged, defective, or incorrect item).

Return Shipping

  • If the return is due to our error, we will provide a prepaid return label or reimburse reasonable return shipping costs.
  • If the return is for any other reason (e.g., change of mind, where accepted), return shipping is the customer's responsibility unless otherwise stated.

Non Returnable / Non Refundable Items

The following items are not eligible for refund or return: [list any final sale items, opened consumable/personal care products, gift cards, etc.]

Damaged or Defective Items

If your item arrives damaged or defective, contact us within [7] days of delivery with photos. We will offer a replacement, repair, or full refund at no additional cost to you.

Late or Missing Refunds

If you haven't received a refund within the timeframe above:

  1. Check your bank account again.
  2. Contact your credit card company — it may take some time before the refund is officially posted.
  3. Contact your bank — there is often processing time before a refund shows.
  4. If you've done this and still have not received your refund, contact us at contact@trykorae.com.

Questions

Reach out any time at contact@trykorae.com — we're happy to help.